Shipping & Returns

Free Shipping
We offer free standard USPS and/or FedEX or UPS shipping for orders over $70 to destinations within the 50 US States.
Refund Policy
Opened merchandise is not returnable under any circumstance. Unopened items may be returned for store credit, less shipping within 14 days after receipt of your order. Please contact us for a return authorization RMA number prior to sending back any items. Return shipping is at customer expense. For lost or damaged orders, please contact us within 14 days of your order shipping date. 

Address Accuracy
If you do not enter your address correctly, your package may be returned to us as undeliverable. Save time and avoid frustration by entering the address information in the appropriate boxes and double-checking for typos and other errors. Just 1 typo can ruin your day, and ours!
Find Out Shipping Costs and Estimated Delivery Windows
The shipping/handling cost and delivery time of your order depend on your address and the shipping method you choose. To find out this information prior to ordering, add the product to your Shopping Basket, click Checkout, then enter your address. Several shipping methods will be listed on page 2 of Checkout. If you close the browser window or back out at that point, no order is created. Each shipping method shows an estimated delivery time for your order to arrive as a number of days. These are business days; Monday through Friday only, and not counting holidays. Do not assume that your order will arrive sooner than the estimated delivery time! If you need faster delivery, please select a faster shipping method. (See Expedited Shipping Options below for our fastest shipping methods.)
Processing Time for Shipments
We make every effort to ship your order quickly and without errors. Expedited orders ship within 24 hours after being placed. Orders having slower shipping methods may take longer to ship. Most items ship within 48 hours and over 98% of all orders shipped arrive within their estimated delivery time. Orders placed after 5:00 PM MST will be processed as having arrived at 9am the next business day.
Backordered Items
Most of our products are shipped directly from available stock. If any product you purchase is backordered, we will send an estimated ship date to you by email. If you do nothing, the backordered portion of your order will ship separately when that product is back in stock, without additional shipping cost to you. If you request that we cancel your backordered product, you will receive a full refund for that product. 
US Postal Office deliveries to Alaska, Hawaii, protectorates and territories outside the continental United States can take up to 3 weeks longer to arrive. International shipments may be subject to additional customs fees by the country of destination. The shipping paid here does NOT include customs fees, duties, or taxes levied by the country of shipping destination. You may have to pay these fees to a post office or government agency when your order arrives. Sometimes our system shows that faster shipping methods cost less than slower ones. That is due to the various post office services in your area. Please choose the shipping method with the delivery time that you require.
Our Warehouse Location
Our warehouse is located in New Mexico, USA.